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TalentUnveiled supports two interview modes: Web and Phone. The mode is configured per job posting and determines how the candidate experiences the interview.

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Comparing Interview Modes

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Web Interview

In Web mode, candidates book their own interview slot and join through their browser at the scheduled time.
The steps below describe the standard self-service flow. For imported candidates with auto-outreach enabled, the booking step may be handled by an AI scheduling call instead — see What Happens by Candidate Source below.
1

Candidate applies or is imported

A new application enters the system — either the candidate applied directly, or HR imported them.
2

Booking link sent

The candidate receives an email or SMS with a link to pick their interview slot.
3

Candidate books a slot

They choose a date and time. A confirmation email, SMS, and calendar invite are sent immediately.
4

Reminders sent automatically

The candidate receives reminders the morning of, 1 hour before, and 5 minutes before the interview.
5

AI conducts interview

At the scheduled time, the candidate opens the link in their browser. The AI voice agent asks the configured questions and has a natural conversation.
6

Results available

After the call, the transcript is automatically scored. Scores, summary, strengths, weaknesses, and the full transcript appear on the application page.

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What If the Candidate Doesn’t Show Up?

If a candidate doesn’t join within the grace period, TalentUnveiled detects the no-show and takes action based on your settings:
  • Phone callback — The system calls the candidate directly to conduct the interview over the phone
  • Rebooking link — The candidate receives a new booking link via SMS and email to reschedule
  • No action — The candidate is marked as a no-show with no automatic follow-up
After reaching the maximum number of no-shows (configurable per job), the candidate is marked as exhausted and no further attempts are made.

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Phone Interview

In Phone mode, the system calls the candidate directly — no booking step is needed.
1

Candidate applies or is imported

A new application enters the system.
2

System calls the candidate

The call is placed automatically. If the candidate doesn’t answer, the system waits and retries with increasing delays.
The first call is placed during business hours in the candidate’s local timezone (09:00–20:00). Applications received after 20:00 are dialed at 09:00 the next morning. Retries follow the per-organization retry policy.
3

AI conducts interview

When the candidate picks up, the AI voice agent conducts the interview immediately over the phone.
4

Results available

After the call, the transcript is automatically scored. Scores, summary, and the full transcript appear on the application page.
If all call attempts fail, the candidate is marked as exhausted and no further calls are made.

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What Happens by Candidate Source

How a candidate enters the system determines what happens between application and interview. This diagram shows all possible paths:

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When does auto-outreach happen?

Auto-outreach activates when all three conditions are met:
  1. The candidate was imported (HR import, ATS sync, or API) — not self-service
  2. Auto-outreach is enabled on the job posting
  3. The candidate has a phone number on their profile
If any condition isn’t met, the candidate receives a booking link instead.

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Configuring Interview Settings

These settings are configured per job posting — during creation or in the job posting settings.
See Managing Job Postings — Interview Configuration for step-by-step instructions on configuring these settings.

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What’s Next

Managing Applications

Review applications, interviews, and AI-generated insights.

Application Lifecycle

Understand the full hiring pipeline, scoring weights, and evaluation stages.

Managing Job Postings

Create and configure job postings, interview questions, and evaluation criteria.